Frequently Asked Questions
Everything you need to know about your Alloura experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
At Alloura, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.